Refund and Returns Policy

MyParty247.com LLC Last updated: September 23, 2026

MyParty247.com LLC sells celebration gifts and offers chair and table rentals. This policy explains how we handle gift cancellations and returns, refunds, rental reservations and changes, late returns, and missing or damaged rental equipment.

For assistance, email customersupport@myparty247.com. Please include your order or reservation details.

1. Gift orders

Cancellations before dispatch

You may cancel a gift order before dispatch for a full refund of the gift price. Any prepaid delivery charge will also be refunded if delivery has not begun.

If you request cancellation after dispatch or after delivery has begun, contact us promptly. We will review whether delivery can be stopped and explain how any delivery service already performed affects the refund. Charges for delivery services that have not begun will be refunded.

Change-of-mind returns

For an eligible change-of-mind return, email us within 7 calendar days after delivery. The gift must be unused, unopened, and in its original condition.

If we approve the return, we will provide return instructions. The item must be returned or handed over within 7 calendar days after we provide those instructions.

The customer is responsible for reasonable return shipping or transportation costs for a change-of-mind return. An approved refund covers the eligible gift’s purchase price but excludes the original delivery charge if that delivery service was completed.

Preserved rose arrangements, assembled gift packages, and helium-inflated balloons are not eligible for change-of-mind returns after delivery. This restriction does not limit available remedies for items that arrive damaged, are defective or incorrect, or are not delivered as agreed.

Damaged, defective, or incorrect gifts

If your gift arrives damaged, is defective, or is not the item you ordered, email us with your order details and, when helpful, photographs.

Please contact us promptly, preferably within 24 hours of discovering the problem, so we can investigate. This requested reporting period is not an automatic cutoff for available remedies.

Depending on the circumstances, we will arrange an appropriate correction, replacement, or refund. Customers will not be required to pay change-of-mind return costs for a product problem or error attributable to MyParty247.com.

Unavailable gifts and missed delivery times

If we cannot fulfill an accepted gift order, we will provide a full refund, including its prepaid delivery charge. We will not substitute a different gift without your agreement.

If part of a multi-item order is unavailable, you may choose to receive the available items with an appropriate refund and delivery-charge adjustment, or cancel the entire order for a full refund.

If we cannot meet an agreed delivery time, we will contact you to arrange a revised time. If the revised time is unacceptable, you may cancel the unfulfilled order for a full refund, including its prepaid delivery charge.

If the gift recipient is unavailable

If delivery cannot be completed because the recipient is unavailable, we may offer one additional delivery attempt for an extra fee disclosed to and approved by the customer beforehand.

If the customer declines that attempt, we may arrange pickup at a mutually agreed public location without an additional pickup charge. We will agree on a pickup deadline based on the gift and its condition.

If the agreed pickup deadline is missed, contact us so we can review the circumstances and available options.

Gift refund timing

We aim to initiate an approved change-of-mind refund within 7 business days after receiving and inspecting the returned item.

Refunds for cancellations and unfulfilled orders will be initiated promptly after the applicable refund amount is confirmed. The time it takes for the funds to appear in your account may depend on your payment provider.

2. Chair and table rentals

Rental inquiries, reservations, and payment

Chair and table listings on MyParty247.com may initially offer a Check Availability inquiry option. Sending an inquiry does not reserve equipment or create a rental agreement.

A rental reservation becomes confirmed only when MyParty247.com accepts the requested equipment, quantities, rental dates, and applicable charges and communicates confirmation to the customer. Where online rental booking and payment are available, the reservation must also satisfy the confirmation and payment requirements displayed during that booking process.

These rental terms apply to confirmed reservations whether they are arranged directly with MyParty247.com or through an online booking system when that system becomes available.

Rental periods, pricing, and availability

Each rental period lasts 24 hours, beginning at the agreed delivery or pickup start time. Standard reservations may last up to 3 days.

The equipment rental rates are $2.50 per white folding chair per day and $15.00 per 60-inch round table per day. Each additional approved 24-hour rental period is charged at the regular daily equipment rate.

Equipment availability depends on the requested dates, quantities, and existing reservations. We require one full day between separate rentals to allow time for collection, inspection, and preparation.

Delivery, collection, setup, and takedown services, when offered, may carry separate charges disclosed before the reservation is confirmed.

Rental extensions

To request an extension, email customersupport@myparty247.com before your current rental period ends. An extension is not guaranteed and must be approved based on equipment availability.

We will confirm any additional equipment rental charges before approving the extension. Payment for an approved extension must be completed before the extension begins.

If online account-based extension requests become available, customers may use that option as directed on the website.

Customer-requested rental cancellations

A $25 cancellation fee per confirmed reservation applies when the customer cancels, whether the cancellation is requested at least 48 hours before the rental start or less than 48 hours beforehand. The cancellation fee will never exceed that reservation’s equipment rental charge.

We will refund the prepaid equipment rental charge remaining after the applicable cancellation fee.

Prepaid delivery, collection, setup, and takedown charges will be refunded for services that have not begun. Charges for services already begun may be retained for the work performed, except where a refund is required because MyParty247.com did not provide the agreed service or as otherwise required by law.

We aim to initiate approved rental cancellation refunds within 7 business days.

Changes to rental quantities

If you request fewer chairs or tables before dispatch, we will refund the rental charge for the removed equipment without applying a cancellation fee to those removed items. We will explain any related adjustment to delivery, collection, setup, or takedown charges before confirming the revised reservation.

Requests for additional equipment are subject to availability. We will disclose any additional equipment and service charges and obtain your agreement before confirming the change. Additional equipment is not reserved until the change has been approved and any required payment has been completed.

If MyParty247.com cannot fulfill a rental

If we cannot fulfill a confirmed rental reservation, we will provide a full refund, including all prepaid delivery, collection, setup, and takedown charges. No cancellation fee will apply.

If only part of the requested equipment is unavailable, you may choose to accept a reduced quantity with an appropriate refund and service-charge adjustment, or cancel the entire reservation for a full refund. We will not substitute different equipment without your agreement.

If we contact you about a partially unavailable reservation but do not receive a response by the agreed rental start time, we may cancel the reservation and issue a full refund rather than deliver an unapproved reduced quantity.

Equipment condition and problems at handover

We may inspect and photograph rental equipment before handover and after its return. Customers should inspect the equipment when it is delivered or collected and promptly report any concerns.

If equipment is delivered damaged or unusable, we will try to provide a suitable replacement when one is available in time. You may decline a replacement and receive a refund of the affected item’s rental charge, with an appropriate adjustment to related service charges.

If an equipment problem makes the entire reservation unfulfillable, we will provide a full refund.

Customers will not be charged for documented pre-existing damage or ordinary wear resulting from proper use.

If the customer is unavailable for rental delivery or pickup

If we cannot complete an agreed rental delivery because the customer is unavailable, we will contact the customer to discuss a new arrangement.

We may offer one rescheduled delivery attempt for an additional trip fee disclosed to and approved by the customer beforehand. If the customer declines the additional trip, we may offer pickup at a mutually agreed location without an additional pickup fee. A charge for an original delivery attempt that was properly begun may be retained.

If the customer misses an agreed equipment pickup, we will contact them to discuss available options. We will treat the reservation as a customer cancellation if the customer confirms cancellation.

If the customer does not respond, we may send a follow-up email and allow 48 hours for a response before reviewing the reservation individually. Silence alone does not automatically create a customer cancellation.

Any revised arrangement remains subject to equipment availability and the agreed reservation terms.

Late rental returns and delayed collection

If the customer keeps equipment beyond the approved rental period without an approved extension, an additional equipment rental charge may apply at the regular daily rate for each started additional 24-hour period.

Late charges will not apply when the customer made the equipment available for collection as agreed but MyParty247.com delayed collecting it.

If equipment cannot be collected because the customer is unavailable, we will contact the customer to arrange an alternative. An additional collection trip may carry a fee only after that fee has been disclosed and approved.

Where practical, we may offer a return at a mutually agreed location without an additional trip charge. Applicable late rental charges may still apply when the delay is the customer’s responsibility.

Missing equipment

If any chair or table is missing after a rental, we will notify the customer by email and allow 48 hours to locate and return the item before assessing a replacement charge.

Replacement charges are $10 per white folding chair and $60 per 60-inch round table.

Applicable late rental charges may be assessed separately when the customer is responsible for the delay.

If a missing item is returned after its replacement charge has been paid but before MyParty247.com purchases a replacement, we will refund the replacement charge after inspecting the returned item. We aim to initiate that refund within 3 business days after the returned equipment is inspected.

If the recovered equipment has separately documented repairable damage beyond ordinary wear, an appropriate repair charge may apply under the limits below.

Damaged equipment and repair charges

For repairable damage beyond ordinary wear, we may charge the reasonable, documented actual repair cost, capped at $10 per chair or $60 per table.

We will not charge both a repair fee and a replacement fee for the same item.

We aim to email the customer notice of any proposed damage charge, together with supporting information, within 3 business days after the equipment is returned.

The customer may dispute a proposed charge within 3 business days after receiving that email. We will review the dispute and communicate our decision before requesting payment.

We will request payment of an agreed or confirmed charge through a secure payment link. We will not automatically charge a saved payment card for missing or damaged equipment.

Payment will generally be due within 7 calendar days after the payment request, unless we agree with the customer on another date. If payment is not made by the due date, we will review the circumstances individually rather than impose an automatic additional late-payment fee under this policy.

Rental refund timing

We aim to initiate approved rental refunds within 7 business days, except where a shorter period is stated in this policy or required by applicable law.

The time it takes for a refund to appear in the customer’s account may depend on the payment provider.

3. Contact us

To request a gift cancellation or return, report a delivery issue, change a rental reservation, dispute an equipment charge, or ask about a refund, email customersupport@myparty247.com.

We aim to respond to customer-support emails within 3 business days.

Nothing in this policy excludes or limits rights or remedies that cannot lawfully be excluded or limited.